BAD SERVICE FROM DISCOVERY MEDICAL AID

I still have not received any resolution from Discovery after they cancelled my medical aid and have not refunded me. I receive an email from different departments for the past 3 weeks or so saying that I need to wait for 3 to 5 working days, each week passes and no one calls or tells me what is the delay. I post my complaint here only to receive a generic response but not a single person from forensics or the key care department has called to resolve this mess up that was created by Discovery employees. I will state this yet again. Please rectify this ASAP Discovery as you treat your clients very badly!!