Bad service from Discovery M-Med division !🤬

I had asked for an early release of my medical Aid savings. I’ve called 3 to 4 times, every time I send an email I get that idiots automated response with query numbers. Today I called again and I was informed, that my query has only been escalated by a manager today. Bad Bad service from Discovery M-Med department. Horrible. So annoyed. Customer experience is a 0 out of 10.