sM
sibusiso M

1 reviews | Active since Apr 2017

20 Aug 2025, 22:03

BAD SERVICE FROM DISCOVERY HEALTH.

I am extremely disappointed with Discovery health. Sending me letters to pay outstanding monies on Medical aid and threatening to blacklist me if i do not pay within 20 days.

This letter is dated 22 July 2025.

In March 2025 i resigned from my previous employer and i the HR sent me medical aid certificate.

After few days i then got a call from Discovery and HR saying i must pay R 1300.00, as i owe medical aid.

I asked the lady from Discovery to email me a breakdown and explain how did i ended up owing medical aid, i my previous employer paid contributions monthly.

I resigned with savings on my medical aid that were not used, and these were not refund to me.

This is nonsense and i need some who is experienced to send me a professional email with detailed information about this whole thing.

Stop using intern to call us with bad attitude and nit even able to explain things properly.

Stop this ***** are plotting against me.

I will take a legal action or complain against your company behavior.

If ever there were unpaid contributions to discovery, then you need to take up this with my previous employer not me.

Stop this nonsense of treating black people unfairly.

Send me the breakdown to my email ***.

Stop calling me during the day, i am not able to answer stupid calls of you.

I am very angry right now.

Stop making things difficult for me.

Get your math's right you people.

0
Replies (6)
Discovery Health
Discovery Health's reply21 Aug 2025, 07:15
Official
Dear Sibusiso M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply26 Aug 2025, 09:19
Official
Dear Sibusiso M

Please check your emails for feedback from us.

Regards 
Discovery Health Servicing Team
sM
sibusiso M's update28 Aug 2025, 19:00
Reviewer Update
Disappointed, i have not received any emails from discovery.

I don't know what email address are they using.

This is getting out of hand.
Discovery Health
Discovery Health's reply29 Aug 2025, 15:35
Official
Dear Sibusiso M

We are busy investigating your query and will contact you soon.

Regards 
Discovery Health Servicing Team
sM
sibusiso M's update10 Sept 2025, 20:15
Reviewer Update
I am still waiting on Discovery to send me an email regarding with regards to money they claiming i am owing to the medical aid.

I have never seen anything like this before.

Poor service.
Discovery Health
Discovery Health's reply17 Sept 2025, 16:51
Official
Dear Sibusiso M

Please check your emails for feedback from us.

Regards 
Discovery Health Servicing Team