BAD SERVICE FROM DISCOVERY HEALTH CALL CENTRE

First of all, today I phoned in 3 times to the call centre number, holding for an average of 10 - 15 minutes each time. Then when the call centre person answers, the phone line gives a bad signal and the line goes down. 3 times in a row today. I NEED MY TAX CERTIFICATE for the 2021 year. You keep on sending me the tax summary. I cannot use that for my e-filing. With your membership that is already so high, one would expect proper service.