MTm
Mr. Twala mgidla

1 reviews | Active since Jan 2023

14 Sept 2023, 11:22

Bad Service from Discovery Health

<div>I called Discovery Health to get medical AID Cover, I was then introduced to schemes available and made my choice and signed over then on the 1st September 2023 I paid my premium, I was then suppressed by the PMB they offered as it wanted me to pay premiums for 3 months without having any access to the medical aid, i then enquired and I then received the most unprofessional assistance by an agent who failed to explain but ridiculed me by saying that I can talk till I am blue (recorded) and no medical aid can assist me. Its a shame that I received such an attack while failing to address my concern. i moved on by cancelling the medical aid</div>

0
Replies (4)
Discovery Health
Discovery Health's reply14 Sept 2023, 12:33
Official
Dear  Mr. Twala

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply14 Sept 2023, 15:25
Official
Dear  Mr. Twala

We’ve contacted you and provided feedback on the concern received. 
   
Regards 
Discovery Health Servicing Team
MTm
Mr. Twala mgidla's update14 Sept 2023, 15:37
Reviewer Update
Kindly allow the Agent not to be smarter than the client in the future, it was my personal choice to be with discovery and not his and due to his failure to consider the customers understanding, i have withdrawn my medical package with discovery
Discovery Health
Discovery Health's reply22 Sept 2023, 10:42
Official
Dear Mr. Twala

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team