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nemangwe N
1 reviews | Active since Sept 2010
25 Jan 2021, 10:54
Bad service from Discovery Health
I am so disappointed with Discovery Health. I have been a member on Classic Comprehensive since 2001 and now they are rejecting all claims and can't even answer their phone.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
25 Jan 2021, 10:58Dear Irene
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply25 Jan 2021, 10:58
Official
Dear Irene
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
26 Jan 2021, 11:53Dear Irene
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply26 Jan 2021, 11:53
Official
Dear Irene
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
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nemangwe N's updateReviewer Update
27 Jan 2021, 20:19You phoned me at 18:30. It was not a convenient time to talk so you did not answer my comments. IF someone at Discovery answered the phone, I could have solved this problem without publishing it on Hello Peter. I have 3 problems: 1. Why do you now deposit money in my account instead of paying the doctor. Your statements don't match the doctors statements so I have no idea what I owe. 2. You sent me a long letter about Chronic Medication. I never app**** for Chronic Medication and did not understand anything in the letter your sent me. 3. Please do not phone me on my cellphone or send me an SMS on my cellphone. My cellphone is my private number and ONLY used by me to make calls or receive calls from friends. Do NOT send me an SMS. Please phone me on my landline and correspond via email.
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nemangwe N's update27 Jan 2021, 20:19
Reviewer Update
You phoned me at 18:30. It was not a convenient time to talk so you did not answer my comments. IF someone at Discovery answered the phone, I could have solved this problem without publishing it on Hello Peter. I have 3 problems: 1. Why do you now deposit money in my account instead of paying the doctor. Your statements don't match the doctors statements so I have no idea what I owe. 2. You sent me a long letter about Chronic Medication. I never app**** for Chronic Medication and did not understand anything in the letter your sent me. 3. Please do not phone me on my cellphone or send me an SMS on my cellphone. My cellphone is my private number and ONLY used by me to make calls or receive calls from friends. Do NOT send me an SMS. Please phone me on my landline and correspond via email.