Bad Service from Discovery Health

I am so disappointed in Discovery medical aid.

I have submitted numerous documents to claim for money that I spent out of my own pocket. Sent slips and invoices stating the amounts spent.

Everytime I phone the call Centre no one knows what is going on and speaking about old claims form November I mean this is things I have submitted in March already.

I hope they can sort this out once and for all I mean how do they keep there documents and update there systems and give different reference numbers and everytime you call you speak to different people why can't they allocate the case to one person who sees the whole process through. Discovery you quick to ask for payments and have our accounts up to date but when we ask for our money back we have to wait almost two weeks.

Regards Shena Bressick