BAD SERVICE FROM DISCOVERY HEALTH

2018 June I was with Discovery key care plan notified them to cancel as I was joining Netcare. Same month (Discovery and Netcare) in June they debited I called them to reverse, and I reversed on my side. 2023 I was handed over to debt collectors (SSDA) and I settled the amount of R2480 on the 26/06/2023 and I got settlement letter from SSDA. 2024 discovery contacted me; I made arrangements as I could not see the proof of payment I paid to SSDA. I paid them R1500 and requested investigate as I settled the debt they never came back to me. 2025 they contacted me again, I sent them proof of payment and settlement letter from SSDA, and I was told the SSDA did not settle account with them, yet they are the one 1 who handed me over.