Bad service from Discovery

I kindly requested a transfer of my membership (policy number ********** 90) from employer capacity to private only to be given a new medical scheme policy number ********** 70. The consultants doesn't know what they doing the other one tells me I cant continue with my old medical I need to apply for a new one, the next consultant says that its possible that I can transfer my membership. Its 9 days now into a new month I don't even know if I'm coved or which membership is active.

Kindly transfer my membership (policy number ********** 90) from employer capacity to private capacity asap. The relevant documents are attached in the email that I sent on Fri, Apr 6, 2018 at 10:35 AM from **********