Bad Service from Call Centre

Good day<br> <br> I am shopping around for Medical Insurance at the moment as I don't have any. I app**** for a quote on the website and was phoned by someone almost instantly, which was nice.<br> <br> The problem is that this person was acting as if I was wasting HER time. I enquired about the cost shown on the website and asked what that cost pm includes. She asked me if that is the Coastal Plan. I have no idea what the Coastal Plan is and said probably. She then went on to list a few things, and when I asked questions she seemed highly irritated. I asked if you can get benefits or a benefits card or something. Her reply: Yes. I then had to proceed to ask her if she can tell me a bit more about this. Unfortunately I do not know her name.<br> <br> I know nothing about Discovery's products and all I wanted was to find out some more about what I get for that cost, but I am still in the dark.<br> <br> Could a competent person please phone me and explain the different options to me.<br> <br> Thank you<br> <br> Anja