Bad service for chronic condition for child

I have a child with a rare chronic condition. We app**** to Discovery for a chronic benefit in November 2015 but was asked for a whole lot of information because their panel of medical doctors were not fami**** with the condition. My son requires a whole lot of medication and treatment which Medical aid cannot cover because of the lack of knowledge on their team. My son's doctors explained to Discovery on many occasions but it seems that they just don't care. It's strange as my son was funded when he was hospitalized but when discharged Discovery cannot understand what the condition is. My doctor now has to motivate that my son really has this condition. This type of service is not acceptable as every month without fail Discovery is the first to debit my account. In this lengthy process my son's medication has to be bought by myself and this is all due to a team of uninformed medical doctors who cannot understand what the condition is. My advise to the medical team of doctors is to use google as this may help.