MM
Micheal M

1 reviews | Active since Sept 2015

19 Jul 2021, 17:05

Bad service

Very poor services.

After sending me messages on arraer account I then paid my account in full.

Now with the request of a paid up letter it has been a story. A consultant told me that I made payments to discovery instead of collection department.

But this is said after they send me the link on how to make payments. Which is real confusing answer from the consultant.

I'm very upset.

0
Replies (3)
Discovery Health
Discovery Health's reply20 Jul 2021, 07:32
Official
Dear Klaus K
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply22 Jul 2021, 09:50
Official
Dear Klaus K
 
We have been in touch with you to answer your comments.
 
Regards 
Discovery Health Servicing Team 
MM
Micheal M's update23 Jul 2021, 22:41
Reviewer Update
Hi there.

I'm very satisfied with your speedy turnaround problem solving skills. Your approach was phenomenal and thank you for your services.

I checked my credit report and saw that the default was removed. Once again thank you.