Bad service

I find Discovery Health's service very bad. I was on my Discovery Health through my employer. When I was retrenched at the end of October, my employer had to cancel my medical aid and I had to join as an individual. I was told by Discovery that I can only be re-instated as from 1 December and my first payment will be on 1 January. On 1 December I received an sms stating that my medical aid was cancelled due to no payment received for November. I've requested the recording, but with no success.