Bad service

It's almost a month now dealing with the same matter.

29 Oct I went to the Dr and you did not pay your reason was that the consultation was related to a condition that was on waiting period which was not true.

I paid cash and submitted a claim on the App and few days later I got an email informing me that the claim has been rejected with the same reason that the I consulted for a condition that was on waiting period which is not true.

Submitted the claim again via email this time together with proof of payment and it was approved but the funds were paid to the Dr's practice as to why I do not know because proof of payment was attached.

It's been over a week now which over your service level turnaround time and the matter is still unresolved.

You are so *********** and just like frustrating clients, this has been going for quite a while now. Get this sorted before I escalate this further. ***