Bad Service, Dishonesty

Item: Discovery Health
Rating: 1
Author: Phindile M

I requested to downgrade my plan due to affordability from KeyCare Plus to KeyCare Start, the difference is R400. To my surprise, I was changed to Start but now my contribution is R3200 and something. If I was struggling to keep up with the R1652 for KeyCare Plus, how will I afford to pay R3200???? And I've spoken to over 5 agents, they all promise to assist but r useless. I don't evenbwant to get started on their whatsapp chat option that ends conversations due to inactivity yet their agents are the ones not replying, you are told to "please wait" Ghent your chat is ended.

When I requested to cancel, they call u to retain you. When u try to stay on but request to downgrade THEY ***** YOU UP.

I AM NOT HAPPY!!!!

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

20 Jun 2024, 10:41

Dear Phindile Y

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply20 Jun 2024, 10:41

Official

Dear Phindile Y

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

24 Jun 2024, 14:18

Dear Phindile Y

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

Discovery Health's reply24 Jun 2024, 14:18

Official

Dear Phindile Y

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

Phindile M's updateReviewer Update

26 Jun 2024, 19:21

In touch when? With who? The last communication I got was on the same day I posted here. I got a Discovery affidavit form from 1 of your agents that I need 2 take 2 the Police station to prove that I'm earning the amount stipulated in my payslips and bank statements (the ones u asked for btw but don't believe cos of money from friends/friends in the month of Feb) now I hv 2 prove a friend helped me financially yet u can see that the same amount doesn't appear in the other months on my 3 months bank statement.
Of which I haven't even been able 2 get a chance 2 go do that affidavit cos I'm busy planning my sister's funeral and got work also!

Phindile M's update26 Jun 2024, 19:21

Reviewer Update

Discovery Health's replyOfficial

28 Jun 2024, 15:46

Dear Phindile Y

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team

Discovery Health's reply28 Jun 2024, 15:46

Official

Dear Phindile Y

We have been in touch with you to answer your comments.

Regards

Discovery Health Servicing Team