RV
Rene V

1 reviews | Active since Feb 2025

13 Feb 2025, 12:21

Bad service Discovery Health

My son has been in hospital and discharged for 1 and a half moth being hospitalised for a sold year. He is now at home and Discovery has stopped his very Cruitial Vac Treatment for his wound. We were told that once the VAC stop draining we can continue with conventional training. He has had Vac Therapy for months on end even before going to hospital. The danger of leaving this wound untreated propetly and opening and closing it every 2 days could cause very bad infection, and he will end up back in hospital. Discovery wanted to didchqrge him at one stage with the option of hospital at home. We were now told that this option does no longer exists. I have called Discovery and they cannot assist me. There are not numbers for wound car approval or to speak to the people at the Clinical Auth Department. Nobody can assist - how pathetic for such a HUGE medical scheme

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Replies (2)
Discovery Health
Discovery Health's reply14 Feb 2025, 06:43
Official
Dear Rene V 

We are busy investigating your query and will contact you soon.

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply14 Feb 2025, 14:46
Official
Dear Rene V

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team