BAD SERVICE DISCOVERY HEALTH

After several emails and no proper answers I feel the need to make my complaints public, because Discovery Health has become like a government hospital medical aid. Health is something no one can compromise, and their advice is to change to a better option, meaning they will get more money, but I will still have to compromise my health as well as that of my family. Discovery's health board thought it well to force members to use their premier Drs, because according to them these are Drs who used the health app. I can confirm this to be a lie, as the Drs did not use that app. It's just a way for discovery to force Drs to help members at minimal rates, but all other living expenses rises, including your medical premium, but the service is compromised, and a board of member's make decisions on our behalf, but nowhere have I experienced our needs being 1st priority to them. HEALTH CAN'T BE COMPROMISED!!! I was forced to take both my kids to your premier Dr, and at the end of the day they could not be helped, and was referred to other Drs for hospitalization, after several visits to your so called premier Dr, my youngest of 9 who has asthma and allergic rhinitus had to also be admitted to hospital. Discovery you have no idea how your decisions affect us as member's, and how my children's health was at stake, as no one could determine what was wrong with my 15 year old daughter,........You felt it was a benefit to decrease our savings, but not at all. The rising medical costs urged me to use food money this month for medical expenses, and yes that is probably not your fault, BUT you make decisions on our behalf and we and our families are the ones that suffer, not any of you. Surely you don't compromise your benefits that you receive monthly. And the call centre staff can't answer any of my questions?? one more thing you gave authorization for hospitalization, but your claims dept rejects in-hospital claims, because there is no savings available.......................TALK ABOUT PATHETIC SERVICE, AND TO TELL ME THE SYSTEM HAS NOT BEEN UPDATED ACCORDINGLY, I MEAN REALLY?? WHO'S FAULT IS THAT...........................................