Bad service, Discovery

My family member was admitted to one of Discovery's network hospitals( Louis Pasteur, Pretoria) , and the treatment was dismal. When she raised the matter with Discovery(asking them to move her to another hospital), the only response they gave to her was that she should call other network hospitals for available beds. Seriously, you(Discovery) approve this poor quality of service to patients - and you offer zero help when they inform you of bad service. The poor mother is already in distress, and you offer zero-help when one of your network hospitals give non-service.