Bad service consultant cannot assist

I spoke to a Discovery health consultant, Nonjabulo Cele on the 25 March 2020 in order to reactivate my medical aid. She explain what i need to do in order for my cover to be activated.. To deposit the fund R4797, send a proof of payment by email and then call them to activate. I made payment yesterday, called discovery and i was on the call for an hour and not even 1 consultant can help. I was transferred from 1 consulting to another. They finally told me that Nonjabulo will call me today to assist me. I called this morning again at 11 hence i did not received the call from her, still no one could i assist and i ma still waiting for Nonjabulos call.

I dont understand why it is that of a problem to re active the membership cause i have made the payment as per our discussion with their consultant

Very disappointed with their service, no one seems to know exactly what needs to be done