Bad service

Why was a pre auth nr given ***6 . I had to give every code that the Dr used. 2. I paid the Dr R2247.00 and only to find out only R805.00 was refunded for consultation . Why was I not informerd when I phoned for preauth. Only after I question the reason I was informed that I need Nappi codes. Why did the consultant who authorised it not told me when I phoned.13.11.2020

The consultant said she would get back to me on Monday 16.11 with a answer today is the 19th I am now currently on the phone waiting for answers again. Unanswered until 30.11.20

I don't understand this service. I could have done this procedure in hospital but due to Covid and it would have been thousands of rands much more for Discovery account. Is it easier to then reject a claim after the member has paid.

For safety reason we used the Dr rooms. Money wise not a good idea. At least know we know next time straigt to hospital.

I think in future the pre auth and claims dept should be more trained in which is the correct Codes/Nappi codes.