Bad service...

What a shock... Discovery you need to up your game.. what a shocking story. I had to change banking details so I as the admin person emailed all the information to discovery. I received my reference number and in the letter it says in 2 days we will get back to you. My mistake for not following up but I'm told by discovery they normally send an email if there is an issue. Well big issue my banking details were never changed as I sent the email and not my husband.. this is pathetic that firstly I never received the email and discovery confirmed they never sent it. Now I'm sitting with a debit order that has to be redibted so I'm sure I will pay the charges for that and a waste of a fone call as they won't accepte me as authority to re debit the debit order.. you people are ridiculous. As my husband shows as the main member I have to get him to call back again and waste more time and money on a phone call that could have resolved the problem...