Bad Service by call agent

I had a terrible experience with this consultant Ashvir (call ref ***) who clearly did not want to help me by making excuses that he could not view the last page of the pdf claim I sent through. When I spoke to a different consultant, they assured me they had received it and could view all pages of the document. This person Ashvir clearly did not want to assist with my claim thereby making excuses. Its due to people such as this that make claiming from discovery such a hassle. You have some consultants who understand your situation and then you have others who don't care and look for the easy way out.