bad service

Had medical aid with discovery and recently changed jobs , i have struggled for over 2 months to get discovery to call me back or email back to move my account to my private capacity ,Eventually someone called me and they seemed to be doing a great job , apologized for the inconvenience cause and proceeded to assist , Or so I thought.

Little did i know that she was not reinstating or continuing my cover but she created a new medical aid for me , where i now have a 3 months general waiting period. Question is why should suffer for the incompetence of the discovery staff who failed to assist me in the 2 months i was under new employment.

I need this matter escalated to management to assist further and fix this as i will not allow the waiting period , if i have to have a waiting period i would rather start new medical aid with another provider where i will even pay cheaper for my medical aid .