Bad Service

Item: Discovery Health
Rating: 1
Author: Sammy G

I have changed my option effective from 1 January. However, I had chronic covered under my previous option. I was told that a chronic consultant will contact me to inform me if the chronic is carried over to the new option.

Its more than a month now and I am still waiting. In the interim I have to pay now for the chronic medication out of my pocket.

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

28 Jan 2022, 07:00

Dear Sammy G

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply28 Jan 2022, 07:00

Official

Dear Sammy G

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

28 Jan 2022, 08:53

Dear Sammy G

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply28 Jan 2022, 08:53

Official

Dear Sammy G

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Sammy G's updateReviewer Update

28 Jan 2022, 09:11

They phoned me. Line was cut off. But they made no attempt to contact me again. So I am back to square 1.

Sammy G's update28 Jan 2022, 09:11

Reviewer Update

They phoned me. Line was cut off. But they made no attempt to contact me again. So I am back to square 1.

Discovery Health's replyOfficial

03 Feb 2022, 10:20

Dear Sammy G

We’ve contacted you regarding your complaint.

Regards
Discovery Health Servicing Team

Discovery Health's reply03 Feb 2022, 10:20

Official

Dear Sammy G

We’ve contacted you regarding your complaint.

Regards
Discovery Health Servicing Team