Bad Service at responding and getting back to me

I have asked Discovery for an answer on a query and they still have not answered me. It has been referred to the KeyCare Executive department and no one has responded to me for over a month and a half. See me last email to them: To: *** Subject: FW: Bad service Discovery Health -WRefNo#***#- -MailRef#***#-

Good day,

Please see my email below. I have had up till today not had a call or any correspondence regarding this issue.

It had now escalated to a point where my son needs to be hospitalized due to an infection in his wounds. He also developed Cellulitis. The only antibiotic he is not resisted to can only be obtained in hospital.

Now – how about hospital at home as per your KeyCare Brochure to have the antibiotics given to him as required at home?????????????????

It is now not good enough to just escalate this to KeyCare department as this delay has caused infections. I need this be handled as very urgent as if he has to be hospitalized, he will not only lose his job, but it will also cost Discovery thousands the second time around. He was in hospital for over a year the previous time. Discharged in December 2024. Do the math. If I do not get an answer today, I will revert to social media again.

I have not had enough of not receiving an answer.

Regards

Rene Venter ***