Bad Service and Unhelpful Consultant

To whom it may concern<br> <br> I contacted Discovery about 3 weeks ago to request that a consultant be sent out to my residence. I was told that I would receive feedback to set up an appointment within 4-5 working days. I waited 3 weeks and no response. I called again yesterday and quoted my case number (***) and the lady I spoke to said that she would escalate my case and that I would receive correspondence by the end of business yesterday. I received a call at 2:33 pm yesterday and the lady asks me how can she help me. I explained that I need a consultant to be sent out to me as there are a few things that I need to discuss and that telephonic correspondence would not suffice. She seemed uninterested and said that she would get someone to call me and set up an appointment. I am utterly disappointed in the ********** service that Discovery is offering and if they do not want me to join them then I could take my business elsewhere and also inform other members that I know to cancel their medical aid because this is the type of service that prospective clients receive.<br> <br> I will be reporting this to a media newspaper to make everyone aware of the terrible service that Discovery promotes.