Bad service and staff doesn't know their products

It's been over a month of me complaining on this platform about discovery maternity plan for keycarestart.

It started off with my doctor not being aware that he needed to activate my plan, even though I did it the min I found out I was pregnant

To them not paying out the claims made because the doctor activated it in my second trimester

I asked Penny the person who called me to send me the recording of all the calls they claim to record

She has never called me back or sent me any recordings to prove my point

I then called before visiting the fetal clinic to make sure they will cover it after my plan was activated

She confirms over the telephone that it will be covered

I submit my claim for the payment I personally made

1 the app was so **** it never worked and nobody informs me until a week later I email it again

Only to receive a mail that yet again it's not covered

I WANT PROOF OF MY CALLS!!!!!

I AM TIRED OF THE BAD SERVICE!!!!

I AM TIRED OF THE STAFF NOT KNOWING THEIR PRODUCT AND NOTHING GETTING DONE BUT ME GETTING A MAIL SAYING WE TRIED TO REACH YOU BUT COULDNT

AND NOTHING GETS RESOLVED

I HAVE BEEN WITH DISCOVERY OVER 5 YEARS

PAID MY MONTHLY FEE

NEVER EVER MISSED A PAYMENT

BUT I GET TREATED SO BAD!!!!!

I am not going to stop until payments get made and I receive proof of the calls