Bad service and poor complaints handling Parusha et

Trust discovery to treat its customers unfairly. They suspended my account and I called them and requested to have it re-instated and asked what amount was needed to reinstate it and was given a value that I settled.

I then in the same call queried the next installment and was advised I would be paying my next installment which would be for the following month. Trust them to double debit me at the end of the month claiming my account was in arrears yet I called and was given a quote to settle of which is settled and they agree. But no you owe us even though our process and agent misinformed you and you account is suspended again. No fault of yours but their misinformation and poor process of advising clients correctly.

I want my money back and this account cancelled if no one is going to take responsibility for your poor service and misinformation that you now want me to pay for. I will be logging a complaint with the Ombud for being treated unfairly.

Regards B Habana