bad service and plan change

<p>Plan change</p> <p>I have been trying now for allmost a month now to change my medical aid plan with discovery, as the current plan had become to expensive for me. They then said I can pay it off (as im now two months behind in payment as they are dragging to help me), now my benefits are all suspended. How can you suspend my benefits yet expect me to continue paying? Wednesday I received an email "thank you for your payment your benefits are unsuspended". yesterday I received an email " your benefits are suspended"! Ridiculous! I have also sent allready a few enquiries since yesterday, as I want my plan changed asap, and I need important info first, so far after dozens of emails I still have the same old plan and no one had tended to me. The lady Renate from the accounts that was helping are now also ignoring my requests, while knowing the urgency of my request. I told them I cannot continue paying and should change it! Now they are ignoring me. I think its very unprofessional of Discovery, and their customer service needs improving. I will not pay the same rate this month as I have been trying and trying and am getting no where. Also my benefits should be unsuspended and my plan changed. I have an agreement with them that I will pay monthly the behind installment of two months! Are they trying to continue making money off me instead of assisting?</p>