Bad service and ignorance

I have logged a complain since August 2017. Matter is been handled by Sinethemba but till this day nothing is been resolved, Sinethemba requested banking details and only to find out the amount is paid in incorrect bank account that was 25/01/2018 I tried to send emails to Sinethemba about five times or more but he's ignoring my emails. The lady by the name of Thrivini Naicker sent an email that money is been paid to the correct bank account but till today nothing and I requested her to call me back as there were no contacts on their signature, she ignored my emails also and again I had to log a call , the email from Muhamed Sayed says money will be paid in 7-10working days after Thrivini Naicker said money is been paid, until today it's still nothing. They all are ignoring me nor paying me. I told them I'll escalate this to radio 702 but all they ignore me and nothing has been done. Such incompetence and Ignorance and rudeness of ignoring clients emails.