Bad service and duplicate contribution charges

<p>Joined Discovery on 1 May. Since then NOTHING BUT PROBLEMS! Never got an indication what to pay but as I chose 15th of month as original debit order date, I expected contribution to go off then plus any additional due. On 20 June got notification my benefits were suspended. Spoke to agent on 6 June & was told to pay R4200 for May but nothing for June as debit order would go off on 15th June. On 20 June was notified my benefits had been suspended AGAIN! Spoke to agent who sorted it out for me and she changed my debit order date to 1st of month. I then paid R4250 (for Vitality and medical aid contribution ) and my health benefits were unsuspended AGAIN!! On 7 July I was notified that my benefits were suspended. I phoned Discovery and paid the R3628 due for medical aid and 400 for Vitality as stipulated by an agent. I queried why the debit order had not gone off and was told it would go off 1 August. On 16 July my bank notified me that R8475 was debited from my account by Discovery!!! So to date I have paid 12 478 (R12078 for med aid for May, June, July & R400 towards Vitality) but ANOTHER 8475 went off 2 days ago on 15th July!!!. Essentially I am now 2 and a half months IN ADVANCE!!! This inconvenience when I have been subjected to a 3 month waiting period as it is which I have taken to the Dispute Committee which I now have to meet on 21 July!!! I want my R 8475 refunded to my account BY COB TOMORROW, 18 July. I cannot afford to have R8475 just go off my account ad lib!!- I have other expenses to pay! I also don't want any debit order in place. I will ensure it is paid on 1st of month since Discovery cannot get it right. I have also requested a recon of my account on 7 July and STILL WAITING!!!</p>