BAD SERVICE ACROSS ALL FUNCTIONS

12 years a client. From a receipt reimbur*****t outstanding since Feb, STILL NOT PAID (but they want to resubmit an already paid claim), to a credit card i apparently closed in 2012 (Never had one) with an SMS that its outstanding, to TEAM VITALITY's **** contact (apparently there was a delay in my application because i changed jobs) two months later. Also the request to go on private capacity was ignored, and suddenly i am without savings, only to spend 30 minutes online to try and resolve it with their FINANCE department (should the client even be DOING THIS????). I was double billed one month after told i need to pay via EFT which i did. My chronic which was approved by a Physician for THREE years, now suddenly needs approval from a Psychiatrist for the same medication??? And notwithstanding the fact that if you call them they will get back to you with the answers which i am still waiting for. Like the outcome of a motivation from Jan this year. STILL WAITING. I don't have the TIME to go and sit in their offices to DEMAND service which so many \skilled"call centre staff cannot provide. For a whopping R5420 a month? what the hell?"""