bad service

I never experience such a bad service.

Sonagrapher contacted us saying that she hasn't not been paid by medical aid.

We contacted Discovery and they saying that they have made payment directly to my wife bank account and advised that we never received a payment.

Discovery advise that the fnds were paid into FNB bank account then we immediately know that the payment was made on the account that is no longer in use.

I asked the consultant that why discovery don't advise their members that they will be making payments directly to the to pay their service provider the lady said they don't have that facility they just pay.

How the negligence but company/bank/insurance doing such thing making payments without verifications.

Now discovery says that my pregnant wife should visit the branch to reverse the funds while we faced with COVID.

This showed that they don't even care at all as there are long queue's in the banks and people queue outside.

Discovery should sort out this metter