Bad Service

I have been a discovery member since 2009 until today when i requested for a cancellation. My reason for the cancellation: My package had been changed however I was not aware that the network hospital and doctor would change from the previous network related package. I had visited a doctor that I had previously visited and had been paid only to find out that this time she is not on the specific network. I cannot be assisted to get the claim paid and going forward go to the correct doctor on the network. Due to this reason I could not get my medication and I had to cut it short so to pay cash. Discovery cannot assist me to get the claim paid or for the meds yet my subscription is always paid and I have not used my medical aid for GP visits in a while. I am a dissatisfied client and will not recommend Discovery to any family or friend. I will search for a new service provider. I have paid for nothing and would still have to pay cash over above. What kind of systems or processes do you have that are not reversible or managed as such to assist your client. The payment I requested for is from my own money as Discovery is not providing the service for free,