Bad Service

I can't believe the way discovery has dropped their standards. I use to love discovery, but because they are so big they don't care a dam anymore. I put there a claim on my medical aid on the 8th of Feb. I then went on to discovery whatsapp to find out if they have recevied my claim. i was told yes, I then follow up again on the 9th, just to check if everything was in order, i spoke to amanda. Who then says to me why am i querying it a day later because turn aound time is 2 - 3 days. Which ****ed me off. I then calm down and later on in the day tried again and spoke to yonela, who told me all was in order. someone thing in me, said let me just check again. this time i spoke ti Ntombovuyo, yes everything is in order they don't need anything else. Guess what i checked again the next day, which is not the 10th of Feb. I spoke to Davian, who telling me that the statement is not there and that i need to redo it. Which i did the same day and checked again if they received it, and again they said yes. By now i am getting really irritated because this like the 3rd time i uploaded. On the 13th i followed up again. This time i spoke to Thulisile, who guess what, told me that the statement is not there. But she told me to just attached it on the chat and she will upload it and would send it to her manager to speed it up, because she could see how many things i did it. I finally thought i am getting some where and i am speaking to someone who knows what is going on. The next day i follow up again (14th Feb) this time i spoke to Bongeka who said to me that she can see that Thuli did reupload the claim and they it was being loaded on to the system to be paid. She told me that the whole amount would not be paid because they only pay scheme rate and how much that would be. Again i was like, yes i am finally speaking to people who know what's going on. Bongeka also said to me that she would call me the next today just to let me know if everything was done. True to her word she called and the 15th saying that everything is done and the payment is paid and it would take 72hr to reflect in my account. I said so Tuesday then, she said yes. (the one thing that i did not meant is that i had borrowed the money to go to the doctor as i knew i would be able to claim it back and give it back to the person). So i told the person i would give it back to them tuesday afternoon. I then left it and waited for Tuesday. But on Monday the 19th i said let me just follow up again, just to make sure that everything was not track. I spoke to lindokuhle who, said to me they can see the payment was done on the 16th and that Tuesday it would be in my account as that is 72hrs. I was ok thank you. Turesday the 20th Feb comes which is today and guess what it is not in my account. i then follow up again. And my luck i speak to bongeka. Who now changes her story and says that the payment was only done today and that i have to wait other 72hrs for it. When i said to her that i spoke to you last week and that she even called me and told me that it would be today. She then ends the chat. I then go back onto the chat again and speak to bincia who says to me that she is from the finance department and that the payment was done yesterday and that it would be in my account later today latest tomorrow. I now have to go back to the person i borrow the money from and look like and stupid and say discovery gave me the wrong info and that i might only be able to give the money back tomorrow. What kind of company are you guys running, that your only staff don't know what is going on. People who say one thing to you now, a day later change the story. I might just be one person. But i might be the one person out of 100, that is not keeping quite about it. you guys need to caught a wake up, it does not mean that you guys are so big now, that you must forget about your clients.