Bad service 84

Wow... just about the worst service , which isn't new...this is something I have come to expect from Discovery. I just called them today around 2pm and spoke to Kezley Felix who couldn't assist me. When I asked to speak to his manager he let me whole the phone for what seemed like eternity. I hung up and called again, this time I spoke to another rude customer service representative by the name of Bongeni Ngwenya... I told him I want a copy of my recordings with regards to all the interactions I had with them. He asked me which ones specifically as if it is humanly possible to remember every call one makes to a company. More especially when you been calling them none stop without getting any assistance. I told Bongeni that I want to speak to his manager. Then I spoke to Raeesa Ebrahim. Who like Kezley let me hold the line indefinitely, then suddenly I was cut off and no one bothered to call me back. When I complained on Hellopeter, Discovery had called me back and told me they would retrospectively pay my claim but clearly that was lip service. As two years later I am still heckling with them over this issue. If it wasn't for them declining the claim initially. Maybe my daughter would still be alive. This company is only good for taking our money. I told them I want a copy of my interactions with them as is my right in terms of PoPi and paia act. In as much as they always tell us that calls are recorded and can be made available to the customer that's clearly not the case