Bad Service

If anyone has experienced the same frustration and waste of time in trying to change a debit order on a discovery medical aid, they too will be pulling hair out. I have done three submissions, 3 hours generating the 6 documents they require and about 3 hours on their contact numbers trying to find out why the debit to the old account has bounced despite Discovery being notified a month before the due date. A string of being provided with wrong email addresses and telephone numbers has compounded the process. They have redefined unnecessary RED TAPE.