Bad Service

In Dec 2019 i requested a change of medical aid plan. After much bickering and moaning and escalations this was finally done on the 2nd March 2020 and a certificate issued for this dated in March. Thereafter i was contacted by my company advising that discovery is going to debit my salary in excess of R3000.00 as they will back date the policy to January 2020 which is not fair as they had not done their job. I raised this with discovery and given the run around that this is cast in stone and that their billing manager and billing team cannot change the way the system works mind you I am a billing specialist myself and i know exactly how these systems work. Further to that they now hound me for an amount of R468+ for a consult which i used in January whilst waiting for them to change my plan. So not only did they debit my salary they also want me now to pay a R468+ which i refuse.

I need this to be rectified asap as i will have no other choice but to contact the Ombudsman as they just ripping me off especially in these trying times that the country is in.

I need a senior manager to contact me.

thank you