BAD SERVICE

I HAD SUCH BAD SERVICE FROM DISCOVERY AND I FOLLOW UP ALMOST DAILY ON MY CLAIMS, I SUBMITTED A CLAIM ON THE 6TH OF OCTOBER AND TWO DAYS LATER I CALLED, WHEN I CALLED THEY WERE CLUELESS SO I STAYED 30MIN ON THE LINE WITH NO HELP, I THEN WENT TO SOCIAL MEDIA AND WAS ASSISTED AND WAS TOLD I NEED TO SUMBIT ANOTHER RECEIPT WITH A CORRECT CODE WHICH I THEN DID ON THE 10TH OF OCTOBER, I WAS TOLD THE PAYMENT WAS DONE AND WILL REFLECT WITHIN 2-3 WORKING DAYS, TODAY TO MY SURPRISE I HAVENT RECEIVED MY FUNDS, I FOLLOWED UP AGAIN AND NOW IM TOLD THE PAYMENT WAS ONLY MADE TODAY AND I NEED TO WAIT 2 WORKING DAYS FOR IT TO REFLECT. WHAT TYE OF SERVICE IS THIS WHEN WE PAY SO MUCH FOR MEDICAL COVER? I DONT UNDERSTAND THE DELAYS AND NO COMMUNICATION FROM THE MEDICAL AID. I NEED MY FUNDS AND NOTHING LATER THAN TODAY AS PROMISED, IM SO TIRED OF CALLING THE CALL CENTRE TO SPEAK TO CLUELESS ADVISORS.