Bad service

Having submitted a claim for medical services paid by me 0n 17 January 2021, I have not had any feedback from Discovery Health.

Trying to contact Discovery via their single contact number appears to be useless as one is put in a waiting list that lasts an eternity. I finally took up the matter with my Broker to investigate and received a response that they are no longer registered as the Broker on my Health policy - why were they removed and who removed them.

And of course why am I not receiving any response from Discovery on my claim?