BAD SERVICE

I WOULD LIKE TO SAY CALLING YOU AGENTS IS SO BAD I WORK FOR A HOSPITAL AND EVERY TIME WHEN WE CALL THE AGENTS THEY REFUSE TO HELP US OUT EVEN IF WE HAVE SENT EMAILS AND WE HAVE REF NUMBERS CALLED NOW AND SPOKE TO A VERY UNPROFESSIONAL AGENT BY THE NAME OF SAFI VERY RUDE GUY I CALLED AGAIN AND SOMEONE ON THE OTHER SIDE ANSWERED AND KEPT QUIET AND DROPPED THE CALL I WOULD LIKE TO SAY YOUR SERVICE AT DISCOVERY HAS REALLY DROPPED EVEN YOUR TEAM LEADERS THEY REFUSE TO SPEAK TO USE WHEN WE CALL IN THIS IS SUCH BAD SERVICE AND IT MAKES ME SO ANGRY THAT US AS HOSPITAL WE CANNOT BE HELPED AND WE ARE ALWAYS TOLD TO SENT EMAILS AND WE STILL GET THE SAME FEEDBACK WHICH WE REALLY NEED TO SPEAK TO SOMEONE THIS MUST STOP AND I DEMAND TO BE CALLED BACK IMMEDIATELY TO GET THIS MATTER SORTED OTHERWISE I WILL TAKE THIS FURTHER MY CONTACT NUMBER ***