VM
Virginia M
1 reviews | Active since Jan 2017
15 Nov 2021, 08:37
Bad Service
So I just called to do a quotation and spoke to tsepo who gave me a very bad service. The way he spoke to me he's like a person who is working on a 30days notice maybe he's leaving the CC. So he was explaining to me about private groups and when I ask him a question he brushed me off, I sked him why he's doing that and he said because he can if he want and he repeat it 3 times then he hangs-up the phone.. I don't know if maybe he's just having a bad day but customer service must always be 100% no matter what we all going though difficult times but yet we do our best and provide good service. His TL is Sihle Chiwanza
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
15 Nov 2021, 10:31Dear Virginia M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Regards
Discovery Health Servicing Team
Discovery Health's reply15 Nov 2021, 10:31
Official
Dear Virginia M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
15 Nov 2021, 12:03Dear Virginia M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply15 Nov 2021, 12:03
Official
Dear Virginia M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
VM
Virginia M's updateReviewer Update
16 Nov 2021, 13:35As per the call when you contacted me I need the agent to apologize and when the 2nd TL contacted and made it very clear but it looks like it's not going to happen so I want to understand that I'm I on the wrong or the agent. I need the call recording aswell will take it further on my side I won't be talked to the way tsepo did and just let is slide if it means him being fired let it be since the TL don't want him to appologise and it surely looks like they don't see anything wrong he did
VM
Virginia M's update16 Nov 2021, 13:35
Reviewer Update
As per the call when you contacted me I need the agent to apologize and when the 2nd TL contacted and made it very clear but it looks like it's not going to happen so I want to understand that I'm I on the wrong or the agent. I need the call recording aswell will take it further on my side I won't be talked to the way tsepo did and just let is slide if it means him being fired let it be since the TL don't want him to appologise and it surely looks like they don't see anything wrong he did
Discovery Health's replyOfficial
19 Nov 2021, 16:23Dear Virginia M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply19 Nov 2021, 16:23
Official
Dear Virginia M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team