Bad service

I joined the medical aid on the 4th Feb 2021 and told them that it must commence from 01 March 2021.however when I received the welcome pack and membership certificate the premium the is 3 times more what is been said online and what I was told. I sent Ikalafengm an email to get it corrected he never bothered to do it, I emailed Sibongile and still no reply. This morning I called your call Centre 3 times and always my call gets connected after d consultant answers. Is this how you treat your new clients? Please get either Sibongile or Ikalafengm to call me cause I can't waste my airtime like this.