Bad Service

I am so disappointed in Discovery Health. I joined their Smart Network after years of not having medical aid. I got a sports injury and was sent to a GP to activate the sports codes at the beginning of November. After many calls and emails, I eventually got sent a letter to say it has been approved. I got this letter in January, but the letter says the codes expire end of Dec??? How does this work??? I have made more calls to them, and the person I spoke to said she would try get it extended, I called again today, just to be told, it is not active anymore, I have to go back to my GP. I have waited 3 months to see my Chiro and my injury is not getting any better. Just to be messed around by Discovery and now have to spend MORE money and waste more time getting to a GP. Wow, what a let down from a company I thought had their ducks in a row, this is why I did not sign up with someone else, I thought Discovery was good, but I have only had a bad experience from the start with them.