1 reviews | Active since Mar 2015
Bad service
I put in a claim to their email address. In that email I typed in big bold letters my NEW BANKING DETAILS! Guess what they do. They deposit the money into an account where I can't access the money! A suspended account. They also changed my surname for some odd reason and then someone phones me just to tell me that yes, they shouldn't have paid the money into that account but its tough luck for me because the account Is still in my name so that is it. Then I ask that they change my surname back to what it was. Now they request a copy of my ID. But where did they get an ID copy for this other surname? I will keep complaining till I get my money back and my surname is changes. I am sick and tired of having to fight for what is rightfully mine. I gave a letter from my bank with the new details and everything. How hard could it possibly be?
Thank you for your comment.
As previously confirmed, we were unable to update your bank details due to your proof of banking being outdated. You are able to update your bank details online by logging into our website. We request a copy of your ID or marriage certificate in order to update your surname. You joined us initially on your parents membership, and if your surname has changed since then, we need an official document confirming this, either an identity document or an abridged/unabridged copy of your marriage certificate. Kindly forward these to us at your earliest convenience in order for us to make the changes as soon as possible.
Regards
Discovery Health Servicing
Thank you for your comment.
As previously confirmed, we were unable to update your bank details due to your proof of banking being outdated. You are able to update your bank details online by logging into our website. We request a copy of your ID or marriage certificate in order to update your surname. You joined us initially on your parents membership, and if your surname has changed since then, we need an official document confirming this, either an identity document or an abridged/unabridged copy of your marriage certificate. Kindly forward these to us at your earliest convenience in order for us to make the changes as soon as possible.
Regards
Discovery Health Servicing