bad service

In November my medical aid lapsed due to me can not afford the medical aid any more no one contacted me in anyway until 11 march 2016 I got a call from a agent and I asked to call me back at one o'clock at at one o'clock I got the phone call to make arrangements to pay the money I owe but the phone rang once and was cut off then on 11 march I received a e-mail stating they tried getting in contacting with me numerous of times when i only got a phone call once, they are handing me over after I didn't make any arrangements