Bad service

I received a poor service from Discover health. Beginning of 2012 I called the company and request for membership card till today i haven't receive it. I tried to follow up on an order but nobody bothered to help me. I called then again in November 2015 to reorder but was done. I followed up in December to check what was delaying them which I was told that the person who was helping me capture incorrectly address and they will rectify it and place another order. Discover is giving **** service while is talking my money every month. I want my membership card right away.