Bad Service

I am still waiting for a payment of a claim since 6th November being told it takes 3 to 5 working days. Get no response from consultants. I cannot believe consultants and managers can lie so much. We will call u back. What a joke. Even spoke to someone on saturday saying he will definitely phone me on monday. Still no call. Cannot deal with them anymore so thought maybe this is the best way. I need both my claims for glasses and contact lenses paid out today. Just do your jobs.