BAD SERVICE

In December 2022 I went to the dentist for extractions which was billed to my medical aid. The dentist then got paid and all was sorted. At the end of December, I could not pay my medical aid due to unforeseen circumstances and according to dentist the payment was reversed by discovery. He then demanded that I pay him the outstanding amount, which I did. I have tried calling discovery 17 times and 2 emails later and i have not received a response. The icing on top is that they handed me over to their attorneys and according to the letter I received my name has been listed on with the credit bureau. Firstly, I received no phone call from any consultant at discovery, only 2 or 3 emails advising that I need to pay the outstanding amount WHICH I RESPONDED TO...Next, I knew, I received an email from their attorney. I responded to the email and to date have received NO RESPONSE from them either. last week I received a letter in my mailbox stating that my name has been listed.... such a big company but very poor service. Disappointing at how quick they are to hand your name over but don't bother to contact clients first.