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Selysyine H

1 reviews | Active since Mar 2019

07 Mar 2019, 11:24

Bad service

its been close to a mnth where I have been struggling to get the balance of my savings paid out to me. I have been complaining to the call centre with no help from administrator (T Armstrong) regarding feedback. I was told today the funds was suppose to be paid on Moday as the 10days has lapsed - but still no response. Could someone please confirm what's happening? I am so tired of calling in and being shoved from pillar to post.

Good afternoon Ms Hortins I trust you are well. Request for an early MSA refund Per our telephonic conversation, your request for your R2 889.89 has been approved by our finance department and is currently being processed for release. You should have feedback within 24-48 hours regarding the refund. The refund will be paid into your FNB account *******

still no feedback

0
Replies (3)
Discovery Health
Discovery Health's reply07 Mar 2019, 11:43
Official
Dear  *** 

We are sorry to hear about your frustrations. We are investigating your case and will get back to you as soon as possible.

Regards
Discovery Health Servicing Team 


SH
Selysyine H's update14 Mar 2019, 14:10
Reviewer Update
its been a few days now. One of the consultants called me over 3 days ago to confirm he will investigate and get back to me and AGAIN no feedback. All he said it shows approved but not sure why its not processed. Really I don't even have words for this pathetic service any longer.
SH
Selysyine H's update15 Mar 2019, 11:48
Reviewer Update
its been a few days now. One of the consultants called me over 3 days ago to confirm he will investigate and get back to me and AGAIN no feedback. All he said it shows approved but not sure why its not processed. Really I don't even have words for this pathetic service any longer.